Terms and Conditions

Last Updated: November 7, 2025

These Terms & Conditions (“Terms”) govern your use of the website hosted on Systeme.io at www.operationsboutique.ca and any related services, product, forms, bookings, and content (collectively, the “Services”) provided by Operations Boutique (“Company,” “we,” “us,” or “our”). By using the Services, you agree to these Terms.

Eligibility

You must be at least 18 years old to use or purchase Services. If used on behalf of an organization, you represent, you have authority to bind that organization.

Services Overview

We provide business operations management, coordination, strategy sessions, and consulting (the “Services”). Offer-specific details appear on our sales and checkout pages.

Accounts, Accuracy & Conduct

You agree to provide current, complete, and accurate information; use the Services lawfully; and not interfere with or disrupt the platform or other users.

Booking, Rescheduling & Attendance

We require a 24 hours notice for rescheduling and it's subject to availability. Missed or late arrivals may reduce session time.

Pricing, Currency & Taxes

Prices are shown in CAD (Canadian Dollars) unless otherwise noted; USD may be accepted for certain offers. Applicable taxes (e.g. GST/PST/HST) are added when required. We may update prices with no notice at any time; changes don’t affect completed purchases.

Payments & Security

Payments are processed by Stripe. Invoices may be issued via Wave. You authorized charges to your selected payment method for amounts due.

Refunds, Cancellations & No-Shows

Unless expressly stated otherwise on the relevant sales page or agreement:

Strategy Sessions: fees are non-refundable once booked; one reschedule permitted with timely notice.
No-shows/late arrivals: session time may be forfeited, and could be subject to a no-show fee.

Retainers & Renewals

When you invest in one of our retainers, you authorize recurring charges until you cancel per the offer’s terms.

Proposals, Scope & Changes

Work begins once payment is received (or per a signed agreement). Any changes to the scope of work must be agreed upon in writing and may result in adjustments to the timeline, fees, or deliverables. Work will only proceed upon mutual agreement of the revised scope and associated costs.

Intellectual Property

All website content and materials we provide (methods, templates, worksheets, SOPs, training, copy, graphics and other IP) are owned by us or our licensors. We grant you a personal, non-transferable license to use materials for your internal business purposes only. No copying, distribution, resale or derivative works without prior written consent.

Client Materials & Licenses

You confirm that you own or have permission to use all materials you provide (including logos, data, and content) and grant us a limited license to use them solely for providing the Services.

Third-Party Tools

We use third-party tools to operate the Services. Your use of certain features may be subject to those providers’ terms and policies. We are not responsible for third-party outages or actions.

Disclaimers

We may provide recommendations and educational content. We do not guarantee specific results. To the maximum extent permitted by law, the Services are provided “as is” and “as available.”

Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, or goodwill. Our total liability for any claim related to the Services shall not exceed the amount you paid in the three (3) months preceding the claim.

Indemnification

You agree to indemnify and hold us harmless from claims, damages, liabilities, and expenses (including legal fees) arising from your misuse of the Services, violation of these Terms, or infringement of third-party rights.

Privacy

Please review our Privacy Policy for how we collect, use, disclose, and safeguard personal information.

Changes to the Services or Terms

We may modify or discontinue any part of the Services and may update these Terms at any time. Changes are effective upon posting the updated date above. Continued use constitutes acceptance.

Governing Laws & Disputes

These Terms are governed by the laws of British Columbia, Canada, and applicable federal laws of Canada. Disputes will be resolved in the courts of British Columbia, unless otherwise required by law.

email: hello@operationsboutique.ca